A return page that lives in your theme.
Customers find their order, pick the items and give a reason. It sits inside your store, with your colours and fonts, on desktop and phone.
Exchanges first. Refunds last.
Offer a size swap, another product, or store credit with a bonus before the refund. Every option you keep is revenue you keep.
Rules you write once.
Return windows, reasons, fees and which items can be exchanged. Approve by hand, or let a rule do it the moment the request arrives.
Every step, told.
A status page and an email at each step: approved, label sent, received, refunded or exchanged. Fewer “any update?” tickets.
