Support
Talk to the people who build it.
No ticket queue and no bot. Write to us and you'll get a person from the Falcon team.
Email us
Questions, bugs, ideas. Tell us your store name and what you were trying to do.
hello@f01lab.comDocs
Every screen and setting in Falcon Returns, explained step by step.
docs.f01lab.comHelp guide
Step by step: the return page link, rules, labels, store credit and emails.
Open the guideCommon questions
Quick answers.
How do customers find the return page?
Add a Returns link to your store's footer or main menu. The page lives on your store's domain and uses your theme, so it looks like the rest of your shop.
Why wasn't a return approved automatically?
Auto-approve only runs on paid plans, and only when a rule matches the reason, the order's age and the items. Open the return in Falcon to see which rule it was checked against.
How do I connect return labels?
Connect your Shippo account in Falcon's settings. Labels are bought through Shippo at your rates and billed to you by Shippo.
Can I change how the emails look?
Yes. Pick one of five looks, add your logo and colour, and preview every email before it sends. You can send from your own address or ours.
How does billing work?
Plans are billed through Shopify, on your Shopify invoice. You can see and change your plan from the Plans page inside the app.
Can Falcon staff see my store?
Only if you turn on support access in the app's settings, and you can turn it off at any time.