What we're building

Shipped, and on the bench.

What changed in Falcon Returns & Exchanges, and what we're working on next. Written for store owners, not engineers.

  1. Launch preparation

    • Privacy policy, terms and a help guide published.
    • Every phrase on the return page is translated in every supported language, and Hebrew reads correctly right to left.
    • Store credit still arrives when Shopify can't link the gift card to the customer.
    • Emails reply to your store's contact address by default, and never send to test addresses.

  2. Prepaid return labels

    • Connect your own Shippo account. Falcon buys the label when a return is approved and emails it to the customer.
    • Labels are cancelled automatically if a return is rejected, with a spending limit you set.
    • Tracking updates the return as the parcel moves.
    • A Request return button in Shopify customer accounts, and store sign-in on the return page.

  3. Emails, languages and automations

    • Five email looks with your logo and colour, a live preview and test sends. Send from your own mailbox if you prefer.
    • The return page in eight languages, with a language switcher.
    • Rules that refund or create the exchange order automatically.
    • Short, friendly return numbers for every store.

  4. Inside your theme

    • The return page renders inside your store's theme, on your own domain.
    • Analytics: return rate, reasons, how many returns become exchanges, and how fast they close.
    • Light and dark mode for the admin.

  5. The first version

    • A customer return page: find the order, pick items and reasons, add photos, choose exchange, store credit or refund.
    • Returns and exchanges created on Shopify's own returns, so your orders and reports stay correct.
    • A returns list, return details, settings for reasons, rules and return windows, and auto-approve.