Exchanges over refunds
How many returns end as an exchange or store credit instead of money going back out.
Case studies
Returns that end in a kept sale.
Falcon Returns is new, so we're writing our first case studies with the stores that launch with us. Here's the shape they'll take, and how to be one of them.
Example store
Meridian: one exchange, from “too small” to a new order
A worked example with the real Falcon screens. Follow Maya's return from the sofa on Tuesday night to the right size at her door on Monday, and see what Daniel did in between (nothing).
- Store
- Apparel, Shopify
- Resolution
- Exchange, same colour
- Merchant time
- One parcel check
Meridian is an illustrative store we use to show the product. It isn't a customer.
Coming next
What we'll measure
with real stores.
Time to resolution
From the customer's first tap to the new order or refund, with and without rules switched on.
Support emails saved
“Where is my return?” messages before and after the status page and step emails.
Launch stores
Be one of the first.
We'll set Falcon up with you, check in on how it's going, and write up what changed, with your approval before anything is published.