Falcon Returns & Exchanges

Every return has
two sides of the counter.

Your customer wants the right size, today. You want the sale to stay a sale. Falcon handles both sides, inside your theme and inside Shopify.

Get early access Follow one return
A customer on her phone at home
MayaBought a tee. It's a size too small.
A shop owner in his studio
DanielRuns Meridian, a small clothing store on Shopify.
Maya Tuesday, 21:40

One exchange, start to finish

Four days. Two people.
One kept sale.

A real week at Meridian, with the actual screens Falcon shows. Scroll and watch the order move between them.

Maya opens the store's return page on her phone

MayaTuesday, 21:40

“Too small.” She fixes it from the sofa.

She taps Returns in Meridian's footer. The page looks like the rest of the store, because it is the store. Order number, email, a six-digit code, and she's in.

  • Picks the tee and the reason
  • Sees the exchange first, refund still there
  • Chooses size L in the same colour
Meridian's studio, empty at night
Auto-approve
Ifreason is Too small or Too big
andorder is under 30 days old
Thenapprove and email the label
Matched return R-10482 · approved at 21:41

DanielTuesday, 21:41

Daniel is asleep. His rules aren't.

He set them once: which reasons, how many days, which items can be swapped and for what. A minute after Maya asks, the return is approved and the label is in her inbox.

  • Auto-approve, auto-refund and auto-exchange
  • Return windows, reasons and fees
  • Block final-sale items, tags or countries
Meridian <returns@meridian.shop>
Email: Your return is approved, with steps and a print label link

MayaTuesday, 21:41

An email that reads like the store wrote it.

Meridian's name, Meridian's colour, clear steps and the label one tap away. Every step after this gets its own email too, in the customer's language.

  • Five looks, your logo and colour
  • Sent from your address or ours
  • The return page in 8 languages
The tee packed in a box, ready to send
Return labelPrepaid
Ship toMeridian Studio
Returns, R-10482
USPSUPSFedExDHL

MayaWednesday, 08:10

Into a box, onto the counter, done.

The label came with the approval. Falcon buys it through Daniel's own Shippo account, at his rates, and tracks the parcel back so nobody has to ask where it is.

  • Prepaid labels through your Shippo account
  • Tracking updates the return by itself
  • USPS, UPS, FedEx, DHL and more
Daniel opens the returned parcel in his studio

DanielFriday, 09:30

The parcel lands. The new order is already out.

Daniel checks the tee and it's fine. When the parcel is marked received, Falcon creates the exchange order in Shopify for the new size. No copy-pasting between tabs.

  • One list for every return, with clear states
  • Exchange orders created in Shopify
  • Refunds, store credit or a gift card
Maya at her door with the new parcel
Meridian <returns@meridian.shop>
Email: Your exchange is on its way, order #1043

MayaMonday, 17:55

The right size. Still a Meridian customer.

No refund went out, no sale was lost, and nobody wrote a single support email. That's the whole point of an exchange-first return.

Get early access See every feature

Tuesday night to Monday evening.
Zero emails from Daniel.

Try it

Be Maya for a minute.

This is the real return page from the app, set up for a demo store. Pick an item, choose an exchange, store credit or refund, and see what your customer sees.

  1. 1Pick what to send back
  2. 2Choose what she gets instead
  3. 3Pick a new size, credit or refund
  4. 4Review and send
  5. 5Approved, with next steps

Demo store, sample order. Nothing is sent.

Everything in the box

Built for the way returns
actually happen.

A return page in your theme

Your fonts, colours and header. Customers sign in with their order number and a one-time code, nothing to install.

Store credit, with a nudge

Offer a bonus when customers pick credit over a refund. You set the size.

$38.00→$41.80

Exchanges, three ways

Another size or colour, a different product, or shop the store with the return's value.

Eight languages

The return page and emails follow the customer.

EnglishFrançaisDeutschEspañolItalianoPortuguêsNederlandsעברית

Know why things come back

Reasons, products and outcomes over time, so you can fix the size chart instead of the symptom.

Example data

Five email looks

Studio, Boutique, Bold and more. Preview each one with your brand before it sends.

And the quiet parts

  • Restocking and return shipping fees
  • Block items, tags, emails or countries
  • Gift card refunds
  • Custom reasons and return windows
  • Webhooks for your other tools
  • Custom CSS for the return page

Setup

Live in an afternoon.

No developer, no theme code. Falcon Returns is on its way to the Shopify App Store. Leave your email and we'll write the day you can install it.

  1. 1Install from the Shopify App Store

    Approve it in your admin. Billing goes through Shopify.

  2. 2Add the return page link

    Put a Returns link in your footer or menu. The page picks up your theme.

  3. 3Set your rules

    Windows, reasons, exchanges and what gets approved by itself.